Frequently Asked Questions (FAQ)
Questions about your upcoming move or
storage options?

We take extra care in packing and wrapping your belongings so nothing gets damaged. Our commercial moving crew knows exactly how to maneuver large and bulky equipment through tight spaces. Of course, we take extra precautions by putting up cardboard and mattress pads along the walls so we don’t leave any scuffs or scratches in the building. If something does happen to your current or new building, we are insured so we will work with the building for reimbursement.

We offer a wide variety of services including:

• Packing/unpacking - we can pack your entire house or certain rooms
• Storage solutions - short and long-term storage
• Moving supplies - boxes, tape, bubble wrap, etc.
• Plastic bin rentals - eco-friendly plastic bins delivered to your door

We will let you know at least 48 hours before your move date when to expect the movers. We generally provide a 2-hour time frame to account for weather and traffic issues.

We will keep you updated on the status of your move on a daily basis. We also have advanced tracking technology on our truck and you can use an app to see where the truck is at all times if we are not available to take your call.

We offer short and long-term storage solutions at our secure facilities. Just let us know how long you need us to hold onto your items and we’ll store your items. When you are ready, give us a call and we’ll load up your stuff on a truck and deliver it to your new home.

Call our customer service line at least 3 days before your move date. If you cancel, we’ll refund your deposit. Anything canceled or rescheduled less than 3 days before the move will incur a 100% penalty as per the estimate.

You can look us up on the US Department of Transportation site by using our DOT number 2180117. You can also look us up on the Better Business Bureau website.